|Which parts of Metro Manila do you deliver to?||We deliver up to 6km from our kitchen's location. Our kitchen's location is in the Kapitolyo area.
This covers most of Pasig + Mandaluyong and some parts of Makati, BGC, San Juan.
|What are your operating hours?||We try to hold to our usual operating hours of 7:00am-9:30pm daily. Though due to the climate of today's economy, these may be subject to change without prior notice.|
|Do you have a delivery fee?||
Yes, the delivery fee is at a flat PHP79 currently but be on the lookout for promos we sometimes hold!
|How do I order?||You can reach us a few different ways!
1. Via this website! We deliver within a 6km radius from our store which is located in Bagong-Ilog, Pasig.
2. You can find our brands on GrabFood or Foodpanda - search up: Mean Greens, Bowlsome, Breakfast Club, Hey Henry, Chicken Shack.
Their delivery radius is only ~3km, if you see they're unavailable for delivery, that means you're too far.
|Where are you located? / Where can I pick my order up?||
Kapitolyo Branch: No 3 Banner Street, Bagong-Ilog, Pasig
As you turn into Banner Street from Canley Road, go forward 300m and you will see us on your right (the open garage with GrabFood/Foodpanda signs).
South Triangle Branch: 2/F National Bookstore Commercial Complex, Sct Borromeo cor. Panay Ave, South Triangle, Quezon City
We're right in front of Atomy.
|Who will deliver my order?||We book riders from one of the following: MrSpeedy, Lalamove, GrabExpress.
We always book the option to require an insulated bag.
|How long until my orders are processed from payment?||Your orders are received by the kitchen a few minutes after payment. We then book a rider shortly after.
All in all, after placing your order on the website, it should take around an hour to reach you. Please do take into account that food may take longer to arrive if it is raining.
|How do I communicate with my delivery rider?||When we book your delivery, we usually let the driver know to message you as they are on the way. Most delivery apps will also send the recipient a message notifying them a delivery is on the way.|
|What payment methods do you accept?||Through our website, we accept Credit Cards, Debit Cards, GCash.
If you'd like to pay via cash, please try us on GrabFood/Foodpanda (search: Mean Greens, Bowlsome, Breakfast Club, Hey Henry, Chicken Shack).
We do not currently accept COD on the website as we've encountered a huge amount of cancels and no shows. Due to the perishable nature of our products, a late cancel/no show effectively means wasted food.
|Can I make a special request for my order?||Yes, you can! On every platform we're on, there is a text box to leave notes/comments.|
|How can we give feedback?||You can do so at this link: https://bit.ly/hfg-feedback|
|How to cancel?||If there are missing items from your order, we'd be happy to either send them separately or disburse a refund to your GCash for the missing item/s.
If you call and cancel before food preparation has started, we can postpone your order to another time or day.
Otherwise, after completing your payment on the website, all sales are considered final. We will try our best to accommodate alternative ways to get your food delivered to you in a timely manner.
|Do you do catering?||Yes! Please do reach out to us for any catering needs.
We have our full menu available for catering and can craft something for your specific needs. Please email us at firstname.lastname@example.org
|How can I show the staff my appreciation?||Right before checking out, there is an option to tip. Tipping is completely optional, if you like the food, please do consider tipping our extremely hardworking staff - it makes their day when the kitchen hears great feedback or receives tips!|